Terms of Service

OVERVIEW

This website is operated by Granite Gear LLC. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Granite Gear LLC.

These Terms of Service (“Terms”) govern your access to and use of the Granite Gear LLC website, including the products, information, content, functionality, and other resources made available through the website.

By accessing or browsing our website, creating an account, submitting information, or placing an order, you agree to these Terms together with any policies, notices, or additional terms referenced on our website.

These Terms apply to customers, visitors, account holders, and other users of the website.

Please read these Terms carefully before using our website or purchasing a product. If you do not agree with these Terms, you should discontinue use of the website.

You must be at least 18 years old, or have reached the applicable legal age required to enter into a contract in your jurisdiction, to place an order through our website. If you are under the applicable age, you may use the website only with the involvement and permission of a parent or legal guardian where permitted by law.

We may introduce new products, website functionality, or features from time to time. Where applicable, these additions will also be governed by these Terms.

1. Online Store Terms

You may use the Granite Gear LLC website only for lawful purposes and in accordance with these Terms and applicable laws and regulations.

You must not use our website or purchase our products for fraudulent, unlawful, unauthorized, abusive, or harmful activities.

You must not attempt to disrupt, damage, disable, interfere with, or gain unauthorized access to the website or its associated systems.

Uploading, transmitting, or distributing viruses, malicious code, malware, or other technologies intended to interfere with the operation or security of our website is prohibited.

You must also not use the website in a manner that infringes the intellectual property, privacy, consumer, contractual, or other legal rights of Granite Gear LLC or any third party.

Where we reasonably determine that these Terms have been violated, we may restrict, suspend, or terminate access to relevant website functionality, subject to applicable law.

2. General Conditions

We reserve the right to refuse or restrict service, cancel a transaction, or limit access to the website where reasonably necessary, including where we reasonably suspect:

  • Fraudulent activity

  • Unauthorized payment activity

  • Misuse of the website

  • Illegal activity

  • Security threats

  • Abuse of our services

  • Material violations of these Terms

Information submitted through our website may be transmitted through different networks or systems and may undergo technical changes necessary for transmission between devices, networks, or service providers.

Payment information may be processed separately by third-party payment providers using the security procedures applicable to their services.

Except where permitted by applicable law or with our prior written authorization, you may not reproduce, copy, duplicate, distribute, sell, resell, or commercially exploit substantial portions of our website or its content.

Headings are included for convenience and do not alter the meaning or interpretation of these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide useful, accurate, and understandable information about our products.

However, website information may occasionally contain errors, omissions, outdated information, or inaccuracies.

This may include information concerning:

  • Product descriptions

  • Dimensions and measurements

  • Materials

  • Colors and finishes

  • Assembly or installation requirements

  • Product specifications

  • Product availability

  • Prices and promotions

  • Shipping information

  • Estimated delivery times

We may correct, update, amend, or remove website information where reasonably necessary.

Customers should review the relevant product listing, specifications, dimensions, installation information, delivery information, and applicable policies before purchasing.

Product information provided on the website does not override statutory rights or any express commitments that form part of a customer’s contract with us.

4. Changes to Products and Prices

Product prices, availability, descriptions, specifications, promotions, and other website information may change from time to time.

We may modify, suspend, replace, or discontinue products or website functionality where reasonably necessary.

Where an important change directly affects an order that has already been accepted, we will handle the matter in accordance with the applicable contract and consumer rights.

Changes made to our website or future product listings do not remove legal rights that have already arisen in relation to an existing purchase.

5. Products

Granite Gear LLC offers home decor products intended to help customers furnish and personalize their living spaces.

Our principal product categories include:

  • Living Room Decor

  • Dining Room Decor

  • Bedroom Decor

  • Home Office Decor

Our range may include decorative accessories, decorative objects, accents, and other home decor products depending on availability and the items listed on our website.

We make reasonable efforts to display product photographs, colors, finishes, materials, dimensions, measurements, specifications, care instructions, installation requirements, and other relevant product details accurately.

However, colors and finishes displayed electronically can vary depending on factors such as:

  • Device display

  • Monitor calibration

  • Screen brightness

  • Lighting conditions

  • Photography

  • Individual display settings

Customers should therefore carefully review the written product information in addition to product photographs.

Dimensions and measurements are important when purchasing home decor products. Customers should check whether an item is suitable for the intended location and whether appropriate space and access are available.

Certain products may have reasonable variations in texture, finish, appearance, dimensions, or other characteristics resulting from the materials used, manufacturing processes, or the nature of the product.

Where assembly or installation is required, this should be identified in the applicable product information or accompanying instructions where relevant.

Product availability is not guaranteed indefinitely. Products may be discontinued or become temporarily unavailable.

Nothing in this section excludes or restricts consumer rights that cannot legally be excluded.

6. Orders, Billing, and Customer Information

When placing an order, you agree to provide accurate, current, and complete information.

This includes, where applicable:

  • Full name

  • Email address

  • Billing information

  • Delivery address

  • Contact information

  • Payment information

  • Other information reasonably required to fulfill the order

You are responsible for reviewing this information before submitting your order.

We may refuse, limit, hold, or cancel an order where reasonably necessary because of circumstances such as suspected fraud, unauthorized payment activity, incorrect pricing, product availability problems, shipping restrictions, destination limitations, or material violations of these Terms.

Where appropriate, we will use the contact information supplied with the order to inform you about a significant problem or cancellation.

If we cannot fulfill an order for a legitimate reason after payment has been collected, any refund due will be handled in accordance with applicable law and our relevant policies.

For information concerning eligible returns, damaged or incorrect products, refunds, and replacements, please review our Return & Refund Policy.

7. Payment Processing

Payments made through the Granite Gear LLC website may be processed using third-party payment service providers.

Depending on the selected payment method, payment information may be collected and processed directly by the relevant provider according to its security procedures, privacy practices, and applicable terms.

Where complete card information is handled directly by an external payment processor, we do not intentionally request or retain complete payment card details within systems where they are not required.

Customers are responsible for ensuring that:

  • Payment information is accurate.

  • The selected payment method is valid.

  • They are authorized to use the payment method.

  • Sufficient authorization is available to complete the transaction.

Payment transactions may be subject to authorization, verification, fraud prevention, or other checks performed by payment providers or financial institutions.

An order may not be completed where payment authorization fails or payment cannot successfully be processed.

8. Third-Party Services and Tools

Our website may use third-party technologies and services to support activities such as:

  • Payment processing

  • Website hosting and operation

  • Analytics

  • Security

  • Customer communication

  • Order processing

  • Shipping and logistics

  • Website performance

  • Other operational functions

Third-party providers may operate independently and maintain their own terms, policies, and privacy practices.

Your interaction with a third-party service may therefore also be governed by the applicable provider’s terms.

To the extent permitted by law, we are not responsible for the independent operation, availability, security, content, or policies of third-party services outside our reasonable control.

9. Third-Party Links

The Granite Gear LLC website may contain links to websites, resources, or services operated by third parties.

Links may be provided for convenience, functionality, or additional information and should not automatically be interpreted as an endorsement, partnership, or affiliation.

We do not control independent third-party websites and cannot be responsible for their content, availability, security, privacy practices, products, services, or transactions.

Customers should review the applicable terms and privacy information of third-party websites before submitting personal information or entering into a transaction with them.

10. Customer Reviews, Comments, and Feedback

Customers may be able to submit reviews, photographs, comments, suggestions, ideas, feedback, or other content (“Customer Content”).

By submitting Customer Content to Granite Gear LLC, you confirm that you have the necessary rights to provide that material.

Subject to applicable law and our Privacy Policy, you grant us a non-exclusive permission to use submitted Customer Content for legitimate business purposes, which may include displaying, reproducing, editing, translating, publishing, or using it to improve our products, website, or customer experience.

Unless separately agreed:

  • We are not required to compensate customers for submitted content.

  • We are not required to publish every submission.

  • We are not required to respond to every submission.

  • We may moderate content where reasonably necessary.

  • We may remove content that violates applicable law or these Terms.

You must not submit content that:

  • Infringes another person’s intellectual property or privacy rights

  • Is knowingly false or fraudulent

  • Is defamatory, threatening, or unlawful

  • Contains malicious software or harmful code

  • Misrepresents your experience or identity

You remain responsible for the content you submit.

Nothing in this section grants us rights beyond those you are legally entitled to license or otherwise provide.

11. Personal Information

Our collection and processing of personal information are addressed in our Privacy Policy.

Personal information provided through the website may be collected, used, stored, disclosed, or otherwise processed as described in that policy and in accordance with applicable data protection requirements.

Please review our Privacy Policy for information concerning customer data, orders, cookies, privacy rights, service providers, and other data-processing matters.

12. Errors, Inaccuracies, and Omissions

Despite reasonable efforts to maintain accurate website information, errors may occasionally occur.

Examples include:

  • Typographical errors

  • Incorrect prices

  • Incorrect specifications

  • Incorrect dimensions

  • Product description errors

  • Availability errors

  • Shipping information errors

  • Promotional errors

We may correct errors and update website information when necessary.

Where a material error affects an existing order, we may contact the customer to explain the issue and determine the appropriate next steps.

Where an order is lawfully canceled after payment has been collected, any amount due will normally be returned using the original payment method unless another method is agreed or required by law.

Nothing in this section allows us to remove statutory rights or contractual protections that apply to a completed purchase.

13. Prohibited Uses

You must not use the Granite Gear LLC website or its content:

(a) for an unlawful purpose;

(b) to encourage, promote, or facilitate illegal activity;

(c) in violation of applicable laws or regulations;

(d) to infringe intellectual property, privacy, contractual, or other legal rights belonging to Granite Gear LLC or another person;

(e) to harass, threaten, abuse, intimidate, defame, or unlawfully discriminate against another person;

(f) to intentionally submit fraudulent, deceptive, or materially misleading information;

(g) to upload, transmit, or distribute malware, viruses, malicious scripts, or harmful code;

(h) to unlawfully collect, monitor, process, or misuse another person’s personal information;

(i) to conduct phishing, spam, or unauthorized solicitation;

(j) to conduct unauthorized scraping, crawling, automated extraction, or similar activities;

(k) to interfere with the security, availability, performance, or normal operation of the website; or

(l) to circumvent access restrictions, security measures, or other technical protections.

Where we reasonably believe prohibited activity has occurred, access may be restricted or terminated where appropriate and permitted by law.

14. Trade and Regulatory Compliance

Granite Gear LLC seeks to operate in accordance with applicable laws and regulations relating to international trade, customs, sanctions, export controls, shipping restrictions, and product requirements.

Customers must not place orders or use our website in a manner that would require us or a service provider to violate applicable legal or regulatory requirements.

An order may be declined, restricted, or canceled where reasonably necessary because of:

  • Applicable sanctions

  • Trade restrictions

  • Customs requirements

  • Carrier restrictions

  • Destination limitations

  • Product restrictions

  • Applicable legal requirements

Please review our Shipping Policy for further information regarding supported and restricted shipping destinations.

15. Product Use, Installation, and Customer Responsibility

Customers should carefully review the applicable product page before purchasing home decor products.

Particular attention should be given to:

  • Product dimensions

  • Weight, where provided

  • Materials

  • Intended use

  • Assembly or installation requirements

  • Mounting instructions, where applicable

  • Care instructions

  • Safety information

  • Space and access requirements

Where assembly or installation is required, customers should follow the applicable instructions and use the components and hardware as directed.

Products should be placed, mounted, or used according to their intended purpose and any applicable instructions.

Customers should ensure that the intended installation surface, mounting method, and location are suitable for the product. For wall-mounted or suspended items, appropriate mounting hardware and installation methods should be used for the relevant surface and product weight.

Where a product requires specialized installation, customers should consider obtaining assistance from a qualified professional.

Customers should follow any applicable cleaning, maintenance, and safety instructions provided with the product.

Nothing in this section limits statutory rights relating to faulty, unsafe, incorrectly described, or otherwise non-conforming goods.

16. Website Availability, Warranties, and Limitation of Liability

We make reasonable efforts to maintain the Granite Gear LLC website and provide accurate information concerning our products.

However, we cannot guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

To the extent permitted by applicable law, website content and functionality are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict:

  • Statutory consumer rights

  • Rights relating to goods that are faulty or not as described

  • Liability for death or personal injury caused by negligence where such liability cannot legally be excluded

  • Liability for fraud or fraudulent misrepresentation

  • Any other liability that cannot lawfully be excluded or limited

To the extent permitted by applicable law, Granite Gear LLC will not be liable for indirect or consequential losses that were not reasonably foreseeable or otherwise cannot properly be attributed to a breach by us.

If you are purchasing as a consumer, nothing in these Terms is intended to remove legal remedies available to you under applicable consumer protection law.

17. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, liabilities, claims, damages, or expenses arising directly from your material breach of these Terms, unlawful use of our website, or infringement of another person’s legal rights.

This provision applies only to the extent that such responsibility may lawfully be imposed.

It does not transfer to you responsibility for matters for which Granite Gear LLC remains legally responsible.

18. Severability

If a provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will, where possible, be interpreted or limited to the minimum extent necessary to make it valid and enforceable.

Where that is not possible, the affected provision will be treated as severed.

The remaining provisions will continue in effect to the extent permitted by law.

19. Termination and Restriction of Access

These Terms remain applicable while you use our website and to transactions governed by them.

You may discontinue using the website at any time.

We may restrict, suspend, or terminate access to website functionality where we reasonably believe that a user has materially violated these Terms, applicable law, security requirements, or our legitimate website policies.

Termination or restriction of website access does not automatically cancel existing contractual obligations or consumer rights.

Provisions which by their nature are intended to continue after termination will remain effective where applicable.

20. Entire Agreement

These Terms, together with policies and notices expressly incorporated or referenced on the Granite Gear LLC website, form the terms governing your use of our website and applicable purchases.

Relevant policies may include our:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Other applicable checkout or product-specific terms

If there is an inconsistency between these Terms and mandatory consumer law, the applicable mandatory legal requirements will prevail.

21. Consumer Rights

Nothing in these Terms is intended to remove, restrict, replace, or waive statutory consumer rights that cannot lawfully be excluded.

Purchases made through Granite Gear LLC may be subject to applicable federal, state, and other consumer protection laws, depending on the transaction and the customer’s location.

Consumers may have legal rights and remedies relating to goods that are defective, unsafe, not fit for an applicable purpose, or materially different from their description. Additional rights may apply under relevant warranty laws and other mandatory consumer protection requirements.

The rights available to a customer may depend on the product, the nature of the transaction, the terms of sale, and the law applicable to the purchase.

Our Return & Refund Policy contains additional information concerning eligible returns, damaged or defective goods, incorrect products, repairs, replacements, and refunds.

Our Shipping Policy provides additional information regarding order processing, delivery estimates, shipping charges, international deliveries, and delivery-related issues.

Nothing in these policies or Terms is intended to exclude or restrict a right or remedy that cannot legally be excluded or restricted.

22. Governing Law and Jurisdiction

These Terms and transactions between you and Granite Gear LLC will be governed by the laws of the State of California, United States, except to the extent that applicable law requires otherwise.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law. Where legally permissible, proceedings may be brought in the appropriate state or federal courts serving Riverside County, California.

If you are a consumer residing outside California, you may also benefit from mandatory consumer protections available under the laws applicable to you that cannot legally be excluded by these Terms.

Nothing in this section is intended to prevent a consumer from exercising statutory rights or accessing a court or dispute-resolution mechanism available under applicable law.

23. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our website, products, business practices, or applicable legal requirements.

The latest version will be published on our website.

Changes will generally apply from the date the revised Terms become effective and will not retrospectively remove rights that have already arisen under an existing order.

Customers should review these Terms periodically for relevant updates.

Contact Information

If you have questions regarding these Terms of Service, your order, our products, or any of our website policies, please contact our customer service team using the information below:

Company Name: Granite Gear LLC
Company Address: 4027 Celtic Ln, Fort Collins, CO 80524, US
Customer Service Email: [email protected]

When contacting us regarding an existing order, please include your order number and relevant details about your inquiry so that we can identify the order and assist you efficiently.

We aim to review customer inquiries and provide a response within 1–2 business days.

For matters relating specifically to shipping, delivery, returns, refunds, damaged products, or replacements, please also refer to the relevant policies published on the Granite Gear LLC website.

Thank you for choosing Granite Gear LLC.